Return & Exchange Policy | Rahal Fabrics
Returns and exchanges: Customers may request a return or exchange of non-excluded products within 7 days of delivery, provided the item is unused and returned in its original condition with all accessories. Exchanges are subject to product availability.
Tailored and custom items: Tailored or altered thobes and fabrics cut to the customer's specifications are not eligible for withdrawal, except in case of a defect or non-conformity with the agreed specifications.
Defects and errors: If a defect, damage, error by Rahal, or non-conformity is confirmed, we handle the request according to statutory rights and bear the related shipping costs. Damage from misuse or improper storage is not covered.
Shipping and fees: For returns without a defect, the customer bears the actual declared costs, including shipping, where legally permitted.
Offers and discounts: Refunds are based on the price actually paid. When part of a conditional offer or bundle is returned, the discount for kept items is recalculated per the announced offer terms.
Refund process: Submit your request through customer service with the order number and reason. The product may be inspected. Eligible refunds are issued within 14 days of accepting the return and receiving the product, to the original payment method unless agreed otherwise.
Requests and inquiries: WhatsApp customer service 0599780347
The laws of the Kingdom of Saudi Arabia apply.